Senior Software Developer

1 week ago

Fairfield, California, United States Avenu Insights & Analytics Full time
Job Description

As a Senior Software Developer at Avenu Insights & Analytics, you will play a key role in supporting the ServiceNow environment and collaborating with various departments to meet their needs.

This position requires passing a California Law Enforcement Telecommunications (CLETS) background check and authorization to work in the United States.

Key Responsibilities:

  • Advanced knowledge and working experience in System Administration and Configuration of the ServiceNow Information Technology Service Management (ITSM) tool.
  • Expert level knowledge and working experience executing administration and configuration tasks in an Agile project environment.
  • Advanced knowledge and working experience in Information Technology (IT) Asset Management practices and techniques.
  • Knowledge and experience working with the Information Technology Infrastructure Library (ITIL) methodology.
  • Senior level knowledge and working experience in developing technical requirements using a high degree of independence and technical expertise.
  • Expert level knowledge and working experience in SNOW Discovery functionality and Configuration Management processes.
  • Expert level knowledge and working experience in SNOW IT Business Management (ITBM) functionality.
  • Expert level knowledge and working experience in SNOW integrations.
  • Expert level knowledge and working experience in Performance Measurement and Reporting practices using the ServiceNow tool.
  • Advanced knowledge and working experience in developing IT processes and operating procedures materials.
  • Superior knowledge and working experience in applying research and data analytical skills.
  • Superior oral, written, presentation, and facilitation communication skills.

Education and Experience:

REQUIRED EDUCATION:

  • Information Technology Infrastructure Library (ITIL) Certifications
  • ServiceNow Certification
  • 7+ years ServiceNow Administration experience
  • 3+ years Service Catalog Development
  • 4+ years Configuration Management & Discovery Experience

Knowledge, Skills and Abilities:

  • ServiceNow System Administration & Configuration
  • ServiceNow Information Technology Service Management (ITSM) Module
  • ServiceNow IT Business Management (ITBM) Module
  • ServiceNow Configuration Database Management (CMDB)
  • ServiceNow Information Technology Asset Management (ITAM)
  • ServiceNow Discovery
  • Microsoft Azure Platform Integration(s)
  • ESRI Geographic Information Systems SNOW Integration(s)
  • Performance Measurement & Reporting
  • Training & Communication(s)
  • Technical Requirements Development

Work Environment:

This position at the outset can be filled with a temporary remote working option. We expect staff to be able to maintain an on-site presence when safe to reenter the workplace.

Physical Demands:

  • Must be able to remain in a stationary position for most of the day
  • Constantly operates a computer and other office productivity machinery
  • This position needs to occasionally move about inside the office
  • The person in this position frequently communicates via telephone

Avenu Insights & Analytics is committed to helping communities thrive and brings a wealth of experience combined with innovation.

We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu Insights & Analytics is an Equal Opportunity Employer.

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