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Clinical Liaison, Franklin County
1 month ago
SpiriTrust Lutheran is seeking a highly motivated and results-driven Clinical Liaison to join our team in Franklin County. As a key member of our sales and marketing team, you will be responsible for promoting our SpiriTrust Hospice program to the community, local hospitals, medical centers, physicians, case managers, social workers, and other healthcare professionals.
Key Responsibilities- Promote the SpiriTrust Hospice program to the community and healthcare professionals to maintain a healthy census in our skilled nursing community.
- Assist the Marketing Department in promoting Hospice to the community through participation in local boards, community groups, neighborhood block associations, and other organizations.
- Represent SpiriTrust Hospice in local organizations and serve as a patient advocate when residents are hospitalized.
- Drive revenue and meet/exceed associated sales goals by communicating, liaising, and negotiating internally and externally to facilitate the development of profitable business and sustainable relationships.
- Perform tasks related to logging daily sales activity, responding to sales inquiries, and communicating internally about new opportunities, service issues, and other issues that affect the day-to-day business of a community relations liaison.
- Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison to optimize quality of service, business growth, and resident satisfaction.
- Plan and prioritize personal sales activities and customer/prospect contact towards achieving agreed business goals, including costs and sales, especially managing personal time and productivity.
- Manage and control expenditures within established budgets and actively participate in community organizations to promote the presence of Journey Hospice and to assist in the development of a viable, active referral base.
- Actively participate in all Special Events on and off the Campus and coordinate Special Events & Open Houses for professionals to enhance awareness of program in the marketplace.
- Bachelor's Degree in a related field; RN or LPN from an accredited school.
- Valid PA Drivers License.
- Sales experience in a healthcare setting.
- Relationship building and negotiating skills required.
- Excellent organizational & time management skills.
- Detail oriented & able to handle multiple tasks simultaneously.
- A self-starter and able to think & exercise independent judgment.
- Able to respond to customer requests in a timely manner.
- An enthusiastic person with sincere compassion for the senior population.
- Professional appearance & proper phone etiquette without fail.
- Microsoft Office, PowerPoint, and Marketing Database software.
- Dependable & have flexibility with work hours.
- Strong communication skills (oral and written) and excellent interpersonal skills.
- Maintain a positive and professional working relationship with all individuals internal and external to the Community.
