Customer Service Representative

5 days ago


Circle Pines, Minnesota, United States Caliber Collision Centers Full time
Service Center Job Summary

Caliber Collision has an immediate opening for a Customer Service Representative to perform a variety of duties, including greeting and providing exceptional customer service to internal and external customers, monitoring work volume and recommending load level requests when necessary, coordinating with Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.

Benefits of Joining Caliber
  • Immediate Benefits: Eligible for medical, dental, and vision benefits from day one
  • Competitive Pay: Paid weekly and eligible for overtime
  • Paid Time Off: Begin accruing paid vacation and holidays from day one
  • Career Growth Opportunities: We promote from within
  • A Career for Life: Gain hands-on experience within a production shop
Requirements
  • 1+ years of experience in a customer-facing environment
  • Must pass all pre-employment screenings, including a background check
Key Skills and Abilities
  • Effective verbal and written communication skills
  • Ability to navigate multiple software systems, including Microsoft Office Suite
  • Work through competing priorities and adapt easily to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers
  • Ability to work in a collaborative environment
About Caliber Collision Centers
Caliber Collision has grown to over 1700 centers nationwide, offering a full range of automotive services, including collision repair, auto glass repair and replacement, mobile diagnostic scanning and calibration, and fleet services. With a commitment to restoring the rhythm of our customers' lives, our team of over 30,000 teammates is dedicated to getting customers back on the road safely and back to their daily routines.

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