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Customer Service Consultant
2 months ago
We are seeking a skilled Claims Relationship Manager to join our team at Zurich North America. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, brokers, and business partners.
Key Responsibilities- Partner with underwriting teams to identify new business opportunities and develop strategies to promote claims value-added services.
- Research and respond to claims service needs of prospective and current customers by developing and delivering claims services marketing presentations and RFP responses.
- Collaborate with business partners to deliver meaningful stewardship meetings with customers, providing benchmark and trending analysis to demonstrate the impact of Zurich claims services on customers' overall loss costs.
- Increase customer satisfaction and retention by building lasting relationships with our customers' risk managers and brokers.
- Bachelor's Degree and 5 or more years of experience in the Claims area, or equivalent combination of education and experience.
- Knowledge of workers compensation and commercial liability business lines and claims.
- Customer service experience.
- Preferred qualifications include previous technical claims handling experience, sales or business development skills, and experience with win-win negotiating strategies.
Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.
We recognize the diversity of our workforce as an asset and recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status, or any other legally protected status. EOE disability/vet
