Customer Service Representative

2 months ago

Houston, Texas, United States CarMax Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Consultant to join our team at CarMax. As a Service Consultant, you will be responsible for delivering exceptional customer service by acting as a liaison between the customer and our retail technicians or mechanical associates.

Key Responsibilities
  • Meet and Greet Customers: Greet all service customers in a friendly manner, conveying exceptional customer service skills and empathy throughout the entire customer interaction.
  • Assist Service/Customer Operators: Assist Service/Customer Operators with incoming service calls when needed.
  • Interview and Document Customer Concerns: Accurately interview and document customer concerns.
  • Establish Call Times: Establish specific call times with each customer to update them on the status of their vehicle and consistently meet those call time commitments.
  • Create Repair Orders: Create repair orders and route work to technicians or mechanical associates.
  • Obtain Estimates and Approvals: Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.
  • Consult with Customers: Consult with customers regarding needed repairs.
  • Review Repair Orders: Review repair orders for work performed and accuracy of all labor, parts, and sublet documentation for billing.
  • Close and Invoice Repair Orders: Close and invoice repair orders.
  • Communicate with Customers: Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.
  • Collect Service Payments: Collect service payments and manage cash, including receiving and counting money.
  • Balance Workload: Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate.
  • Address Customer Concerns: Ensure all customer concerns are addressed and resolved in a timely manner.
Requirements
  • Interpersonal and Communication Skills: Demonstrate exceptional interpersonal, communication, and customer service skills.
  • Telephone Etiquette: Demonstrate exceptional telephone etiquette and active listening skills.
  • Customer Service: Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
  • Computer Skills: Read, interpret, and transcribe data in order to maintain accurate records.
  • Intermediate Computer Skills: Intermediate computer skills, including spreadsheet knowledge.
  • Teamwork: Successfully work with associates in other departments within the store.
  • Communication: Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
  • Training: Stay current in CarMax-provided training in all areas of the Service process.
Working Conditions
  • Office and Outdoor Environment: Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
  • Physical Demands: Requires walking or standing for extended periods of time.
  • Flexible Work Hours: Flexible work hours with shifts that may include nights, weekends, holidays, and 12-hour days.
  • CarMax Policies: Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas.

  • Customer Service Representative

    6 days ago

    Houston, Texas, United States First Service Credit Union Full time

    Contact Center Representative Job DescriptionAt First Service Credit Union, we are seeking a highly skilled and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional service to our members via telephone, fax, and email.Key Responsibilities:Provide accurate,...

  • Customer Service Representative

    6 days ago

    Houston, Texas, United States FIRST SERVICE CREDIT UNION Full time

    Job DescriptionAt FIRST SERVICE CREDIT UNION, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.Key Responsibilities:Provide exceptional service to members via telephone, email, and in-person interactions.Accommodate member needs by processing transactions, answering questions, and resolving issues in a...

  • Customer Service Representative

    2 weeks ago

    Houston, Texas, United States First Service Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Contact Center Representative to join our team at First Service Credit Union. As a key member of our customer service team, you will be responsible for providing exceptional service to our members via telephone, email, and other communication channels.Key ResponsibilitiesProvide accurate and...

  • Customer Service Representative

    5 days ago

    Houston, Texas, United States First Service Credit Union Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Contact Center Representative at First Service Credit Union.Key Responsibilities:Provide exceptional customer service to members via telephone, email, and fax, ensuring timely and professional responses to their inquiries and requests.Cross-sell FSCU services...

  • Customer Service Representative

    2 weeks ago

    Houston, Texas, United States HEB Grocery Stores Full time

    Customer Service RepresentativeAt HEB Grocery Stores, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for:Providing excellent customer service by assisting customers with their shopping needsPackaging groceries and assisting customers in transporting their merchandise from the...

  • Customer Service Representative

    2 weeks ago

    Houston, Texas, United States CVS Health Full time

    Customer Service RepresentativeAt CVS Health, we're committed to delivering exceptional customer service. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible experience.Key Responsibilities:Assist customers with inquiries, complaints, and requests in a timely and professional manner.Provide...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Frontline Call Center Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Frontline Call Center. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Job...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a dynamic and growing company that values our team members and strives to provide exceptional customer service. As a customer service representative at Domino's Pizza LLC, you will be part of a team that is dedicated to making a difference in the lives of our customers.Job DescriptionWe are seeking a highly motivated and...

  • Customer Service Representative

    6 days ago

    Houston, Texas, United States Philadelphia Eagles Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at the Philadelphia Eagles. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.Key Responsibilities:• Provide excellent customer service to our...

  • Customer Service Representative

    6 days ago

    Houston, Texas, United States Randstad Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. You will be the primary point of contact for our clients and will be responsible for resolving their issues in a...

  • Customer Service Representative

    2 weeks ago

    Houston, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, ensuring a...

  • Customer Service Representative

    2 weeks ago

    Houston, Texas, United States M and D Supply Full time

    {"title": "Customer Service Representative", "description": "About M&D SupplyM&D Supply is a locally owned company that values its customers and employees. We strive to provide a positive work environment and opportunities for growth and development.Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Houston, Texas, United States Goose Cap Enterprises Full time

    Customer Service RepresentativeAt Goose Cap Enterprises, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of support and satisfaction.Key Responsibilities:Provide timely and effective support to customers via phone, email, or...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States SNI Companies Full time

    Customer Service Representative OpportunitySNI Companies is seeking a highly skilled and bilingual Customer Service Representative to join our team. This is an excellent entry-level opportunity for individuals looking to start their career in customer service.Key Responsibilities:Provide exceptional customer service through phone and email inquiries.Assist...

  • Customer Service Representative

    2 weeks ago

    Houston, Texas, United States ExecuTeam Staffing Full time

    Job Title: Customer Service Representative IJob Summary:ExecuTeam Staffing is seeking a Customer Service Representative I to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients and customers. This is a temporary position with a salary of $16 an hour.Responsibilities:• Provide...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States BE STAFFING SOLUTIONS LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at BE Staffing Solutions LLC.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Houston, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC.Job SummaryThe Customer Service Representative will be responsible for providing exceptional customer service, managing incoming calls, and assisting with food preparation and delivery.Key...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Primary Arms Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Primary Arms. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, chat, and...

  • Customer Service Representative

    6 days ago

    Houston, Texas, United States StaffMyAgency LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:StaffMyAgency LLC is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may...

  • Customer Service Representative

    1 month ago

    Houston, Texas, United States LAZ parking Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and customers.Job Summary:The Customer Service Representative will be responsible for...