Customization Solutions Consultant

23 hours ago


Houston, Texas, United States 8x8 Full time
Job Title: Customization Solutions Consultant

At 8x8, we're revolutionizing the way businesses connect and collaborate. As a Customization Solutions Consultant, you'll play a crucial role in delivering world-class custom solutions to our enterprise customers.

Key Responsibilities:
  • Collaborate with customers, sales teams, and solution architects to design and implement custom integration solutions.
  • Develop and implement custom integration projects using APIs, SDKs, and other relevant technologies.
  • Perform integration testing to ensure seamless integration of 8x8's communication platform with customer systems, applications, and databases.
  • Provide ongoing support and maintenance for deployed custom integrations.
  • Design and configure custom IVR systems aligning with customer business needs.
  • Implement conversational AI chat and voice projects, collaborating with customers to design innovative, user-focused conversational interfaces.
Requirements:
  • Bachelor's degree in computer science, engineering, or 5+ years' experience in a customer-facing consultative capacity for UC and CC systems.
  • Solid experience in custom integration projects, IVR methodology, design and configuration, and conversational AI chat and voice projects.
  • Proficiency in programming languages such as Java, Python, PHP, and JavaScript.
  • Strong understanding of APIs, SDKs, and web services.
  • Knowledge of conversational AI/ML technologies and natural language processing.
What We Offer:

As a Customization Solutions Consultant at 8x8, you'll have the opportunity to work with cutting-edge technology, collaborate with cross-functional teams, and deliver high-quality solutions to our customers. If you're passionate about innovation and customer satisfaction, we encourage you to apply.



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