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Guest Services Representative

2 months ago

Kirkland, Washington, United States Courtyard Seattle Kirkland Full time

InnVentures - Exciting Opportunity
At InnVentures, we are driven by innovation and a strong entrepreneurial mindset.

With a proven track record of success, we manage a diverse portfolio of hotels across 20+ states, catering to major real estate investors as well as individual hotel owners.

Our 40-year history is a testament to our expertise in hotel management, development, and revenue optimization.

Company and Job Overview

Location:
Courtyard Seattle Kirkland, WA

We are currently seeking a Front Desk Agent who can bring their outgoing personality and excellent communication skills to create memorable guest experiences.

As the first point of contact for guests, you will play a crucial role in shaping their stay by addressing inquiries, requests, and concerns promptly and professionally.

Details of the Position
  • Part-time position available, with potential to transition to full-time.
  • Ideal candidates should have flexible availability, with a preference for AM or PM shifts.
What We Offer

As part of our team, you will enjoy a range of benefits including group insurance, paid time off, 401(k) matching, and various voluntary benefits.

Additionally, you will have access to life enrichment programs and daily pay.

Responsibilities
  • Ensure efficient and friendly check-in and check-out experiences for all guests.
  • Handle guest requests promptly by liaising with different departments.
  • Provide information about the local area and hotel facilities.
  • Demonstrate professional phone etiquette and assist with reservations.
  • Follow cash handling procedures accurately.
  • Support hotel objectives through teamwork.
Qualifications
Previous customer service experience in a fast-paced environment is preferred. Strong communication skills are essential, along with basic technology proficiency. The role requires standing for extended periods and the ability to lift up to 25 pounds. Applicants must be willing to work evenings, weekends, and holidays.

Salary Range:
Dependent on Experience.