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Institutional Credit Management Specialist

1 month ago

Tampa FL USA, United States Citigroup Inc Full time
Job Purpose:

This role sits within the newly established Global Institutional Credit Management (ICM) business, which aims to provide integrated end-to-end credit underwriting, identification, measurement, management, and monitoring for wholesale credit businesses across the enterprise.

This position provides operational support for both Build and Run activities related to ICM NAM Organization, including execution of reporting, compliance adherence, operational management, coordination of regulatory engagements, and thematic internal and external reviews across all ICM pillars in NAM.

The role requires close liaison with various Business Areas and support functions, such as Finance, Compliance, Technology, and Operations, to ensure timely escalation and remediation of issues.

This person will work closely with senior business heads and report to the NAM CAO to help execute the strategic goals of the Organization.

Key Responsibilities:
  1. Execute against the following CAO responsibilities to support the ICM pillars in NAM, ensuring the business is well coordinated, monitored, and in compliance with various compliance requirements.
  2. Provide project support to ensure the execution under ICM CAO-owned issues/CAPs are properly remediated.
  3. Partner with ICM pillar teams and Client Risk and Control team to ensure governance and controls framework is fit for purpose and consistent across the ICM verticals in the region.
  4. Support ICM goals and collaborate with cross-functional teams, including 2nd Line of defense, product teams, Finance, Operations, and Technology, to ensure their full support for the business.
  5. Be a local representative and champion for the ICM business pillars in various regional management, administrative, and support forums.
  6. Define and implement efficient and standardized support structure for ICM HR onboarding process, application request, and exception approvals for new hires and consultants.
  7. Ensure that business-specific documents and roles and responsibilities are updated and maintained in accordance with any changes to business strategy, policies, and procedures.
  8. Develop and run various ICM-wide regional and country-specific governance forums, including organization of materials and providing status updates.
  9. Act as the primary liaison with internal and external audit sources, including Regulatory, FCR, and Internal Audit.
  10. Interface with CAO Central team to develop and report operational scorecard metrics and trends.
  11. Support other global function/business partners and regional CAOs on strategic initiatives/projects.
Knowledge/Experience:

Experience in CAO/COO roles, middle office, risk, compliance, or financial control.

Background in project management and similar relevant work experience in financial services preferred.

Prior exposure to Banking or Capital markets, and familiarity with financial institution regulation and policies.

Wholesale Credit product knowledge and background in Credit Risk would be advantageous.

Familiarity with Citigroup's internal processes and systems, including Front Office Credit systems such as CitiRisk, is a plus.

Experience working in global and complex settings with multiple stakeholders.

Proven ability to work in a team of diverse skill sets and cultures.

Excellent organizational, planning, analytical, and influencing skills, leveraged in a global team and often virtual environment.

Detail-oriented, but comfortable working at the strategic level as well, with demonstrated ability to successfully manage multiple projects, schedules, and budgets at the same time.

Excellent communication and presentation skills; comfortable working directly with business heads and senior executives.

Skills:
  1. Entrepreneurial self-starter with excellent analytic and creative problem-solving skills.
  2. Consistently demonstrate clear and concise written and verbal communication.
  3. Strong interpersonal skills: ability to develop peer-like relationships with senior leaders throughout an organization.
  4. Focused attention to detail plus ability to see the big picture.
  5. Ability to organize and prioritize deliverables, often with concurrent deadlines and shifting priorities.
  6. Navigates organizational complexity and breaks silos.
  7. Collaborative, team-oriented approach to problem-solving.
  8. History of identifying and working with vendors in the marketplace to customize and deliver solutions within the business.
  9. Ability to manage through ambiguity and make decisions and build consensus with less than perfect information.
  10. Demonstrates a sense of urgency, with the ability to thrive in an entrepreneurial, fast-paced, and high-energy work environment.
  11. Strong time management.
  12. Experience in project management and process ownership.
Experience and Qualifications:

12+ years of relevant work experience.

Background in Credit assessment preferred but not required.

Language skills in addition to English a plus (e.g., Spanish, Portuguese).

High proficiency with Microsoft Office, particularly Excel for reporting and PowerPoint for presentation development.

Education:

Bachelor's/University degree, Master's degree, and managerial experience preferred.