Automotive Service Advisor

6 days ago


Swanzey, New Hampshire, United States Fenton Family Dealerships Full time

Service Advisor Job Description

Fenton Family Dealerships is a leading automotive dealership group in the greater Monadnock area, committed to providing exceptional customer service and community involvement. We are seeking a highly organized and friendly Service Advisor to join our award-winning service team.

Key Responsibilities:
Oversee service orders and flow of Drive Lane to ensure prompt, courteous, and effective service to customers.
Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems, order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications:
Organized and friendly personality.
Demonstrated ability to manage others.
Time management skills.
Fantastic communication skills with your customers.
Professional, well-groomed personal appearance.
Consistent record of service and sales success.
Strong record of positive customer satisfaction results.
Team oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver's license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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