Automotive Service Consultant

1 week ago


Swanzey, New Hampshire, United States Fenton Family Dealerships Full time
Job Summary

Fenton Family Dealerships is seeking a highly skilled and organized Service Advisor to join our award-winning service team. As a Service Advisor, you will be responsible for providing exceptional customer service, managing service orders, and ensuring a seamless experience for our customers.

Key Responsibilities
  • Oversee service orders and ensure prompt, courteous, and effective service to customers.
  • Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression.
  • Provide concierge support for owner inquiries, ensuring the customer does not get mishandled.
  • Ensure daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems, order parts and tools as necessary.
  • Oversee administration of warranty claims and training of service department.
  • Reinforce company policies and adhere to company standards.
  • Maintain good working relationship with factory(s) and foster positive employee relations.
Requirements
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with little supervision.
  • Clean driving record and valid driver's license.
What We Offer
  • Medical Insurance - Offering 2 affordable plans to choose from.
  • Dental Insurance - Preventative, Basic & Major services.
  • Flexible Spending Accounts.
  • Voluntary Life Insurance, Short and Long-term Disability Plans.
  • 401k Retirement plan with a company match up to 3% and company-paid Retirement Accumulation Insurance (Life).
  • Company-paid Life insurance - 1 x employee annual earnings.
  • Paid Time Off Accrual Program.
  • Paid Holidays.
  • Discounts on company products and services.
  • Wellness Fair - offering Flu Shots & Free Onsite Services to Employees and Immediate Family.
  • Training, Incentive, and Referral Programs.
  • Community Giving Service Opportunities.
  • Safety Programs and Workers Compensation Compliance including our no lost time luncheons.
  • Frequent Department Team Building events and luncheons.

Fenton Family Dealerships is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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