Automotive Service Advisor

4 weeks ago


Swanzey, New Hampshire, United States Fenton Family Dealerships Full time
Service Advisor Opportunity

Fenton Family Dealerships is seeking a skilled Service Advisor to join our award-winning service team. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring prompt and courteous service, and taking ownership of the customer's experience.

Key Responsibilities:
  • Oversee service orders and flow of Drive Lane
  • Ensure customers receive prompt, courteous, and effective service
  • Take ownership of the customer's experience
  • Provide concierge support for owner inquiries
  • Ensure daily inventory of technicians' time is consistently sold to service customers
  • Distribute work between technicians efficiently
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Assist in diagnosing vehicle problems, order parts and tools as necessary
  • Oversee administration of warranty claims as well as training and supervising of service department

Requirements:
  • Positive attitude
  • Strong customer service skills
  • Strong sales ability
  • Organized
  • Ability to work well with others
  • Time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license

We Offer:
  • Medical Insurance
  • Dental Insurance
  • Flexible Spending Accounts
  • Voluntary Life Insurance, Short and Long-term Disability Plans
  • 401k Retirement plan with a company match up to 3%
  • Company Paid Life insurance
  • Paid Time Off Accrual Program
  • Paid Holidays
  • Discounts on company products and services
  • Wellness Fair
  • Training, Incentive and Referral Programs
  • Community Giving Service Opportunities
  • Safety Programs and Workers Compensation Compliance


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