Automotive Service Advisor
4 weeks ago
Fenton Family Dealerships is seeking a skilled Service Advisor to join our award-winning service team. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring prompt and courteous service, and taking ownership of the customer's experience.
Key Responsibilities:
- Oversee service orders and flow of Drive Lane
- Ensure customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience
- Provide concierge support for owner inquiries
- Ensure daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems, order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
Requirements:
- Positive attitude
- Strong customer service skills
- Strong sales ability
- Organized
- Ability to work well with others
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
We Offer:
- Medical Insurance
- Dental Insurance
- Flexible Spending Accounts
- Voluntary Life Insurance, Short and Long-term Disability Plans
- 401k Retirement plan with a company match up to 3%
- Company Paid Life insurance
- Paid Time Off Accrual Program
- Paid Holidays
- Discounts on company products and services
- Wellness Fair
- Training, Incentive and Referral Programs
- Community Giving Service Opportunities
- Safety Programs and Workers Compensation Compliance
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