Customer Service Representative

1 week ago


Tualatin, Oregon, United States DSV Full time
Job Title: Customer Service Agent

At DSV, we are seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met in a timely and efficient manner.

Key Responsibilities:
  • Assist customers with inquiries and issues related to their shipments and deliveries.
  • Coordinate shipments and deliveries to ensure timely and accurate delivery of goods.
  • Resolve any transportation-related problems that may arise during the shipping process.
  • Communicate effectively with clients and carriers to ensure that all parties are informed and up-to-date on the status of shipments.
  • Maintain accurate records and documentation of customer interactions and shipments.
  • Ensure customer satisfaction through exceptional service and follow-up.
Requirements:
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Basic computer skills and knowledge of logistics software.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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