Customer Service Representative

1 day ago


Tualatin, Oregon, United States Express Employment Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Express Employment Professionals. As a Customer Service Representative, you will be responsible for providing exceptional customer service support to clients and vendors, answering phone calls, and responding to customer emails and chats in a professional and friendly manner.

Key Responsibilities:
  • Provide exceptional customer service support to clients and vendors
  • Answer phone calls and respond to customer emails and chats
  • Responsible for gathering detailed information, running verification checks, and other pre-registering duties
  • Follow-up with clients who have left messages, subscriptions that need updating, and enrollment verifications
  • Communicate with customers via phone, email, and chat
  • Provide knowledgeable answers to questions about product, pricing, and availability
  • Data entry in various platforms
Requirements:
  • Two or more years of customer service experience
  • Strong interpersonal skills, including active listening skills, ability to receive and give feedback, and goal-oriented
  • Computer experience and knowledge of MS Word, Excel, and Outlook
  • Excellent phone etiquette, verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize workload
  • Possesses problem-solving skills and ability to make logical decisions
  • Ability to work with deadlines and meet them by their due date
  • HS Diploma/GED
Benefits:
  • Medical, Dental, and Vision Insurance
  • 401k
  • Oregon Sick Pay
  • Paid Leave Oregon
  • Term Life and Short-Term Disability
  • $50 referral bonuses


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