Customer Service Representative
1 week ago
McLane Company is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling routine customer service cases, achieving customer satisfaction, and providing accurate and timely information.
Key Responsibilities:
- Maintain customer files to ensure up-to-date information.
- Research and respond to customer inquiries.
- Manage customer requests for assistance, information, and issue resolution.
- Provide accurate and consistent responses to customer concerns and questions.
- Maintain regular communication with decision makers within customer organizations.
- Train customers on various business issues and applications to maximize value.
- Respond to various customer requests and needs.
- Answer inquiries by phone, email, and internet response.
Requirements:
- High School Diploma or GED.
- Up to 2 years of experience in a customer service role.
- Ability to type 45 wpm and perform 10-key by touch.
- Strong verbal and written communication skills, and organization and planning skills.
- Knowledge and experience with Microsoft office applications.
- Ability to prioritize pending tasks in a logical manner.
- Ability to learn quickly and retain information.
Working Conditions:
- Office environment.
McLane Company is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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