Customer Service Representative

1 week ago


Tualatin, Oregon, United States NetVendor Full time
About the Role

NetVendor is a leading provider of online technology solutions for property management and vendor credentialing. We are seeking a highly skilled Customer Service Representative to join our team.

Key Responsibilities
  • Provide exceptional customer care support to vendors, property managers, insurance agents, and account managers.
  • Collect and verify information, including background checks, COI tracking, W-9 verifications, and TIN checks.
  • Answer phone calls and respond to customer inquiries in a timely and professional manner.
  • Make outbound calls to customers who have left voicemails and follow up on expired subscriptions.
  • Respond to customer emails and chats in a helpful and courteous manner.
Requirements
  • Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook.
  • Basic level of experience with email and chat technologies.
  • Solutions-oriented with strong critical thinking skills.
  • Able to work effectively under pressure and prioritize tasks.
  • Strong written and verbal communication skills.
  • Strong interpersonal skills, including active listening and providing feedback.
What We Offer
  • Medical insurance, including HSA option.
  • Dental insurance.
  • Vision insurance.
  • Free STD & LTD insurance.
  • Free basic life insurance.
  • Paid time off.
  • 7 paid holidays per year.
  • 401(K) plan.
  • Maternity leave.
  • Employee assistance program.


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