Operations Manager

4 days ago


Waukesha, Wisconsin, United States Ross Dress for Less - Brookfield Full time
About the Role

We are seeking an Operations Manager to join our team at Ross Dress for Less - Brookfield. The successful candidate will be responsible for overseeing the day-to-day operations of the store, ensuring a seamless customer experience, and driving sales growth.

Job Summary

The Operations Manager is a key member of the store leadership team, reporting directly to the Store Manager. This role is responsible for managing store operations, including supervision of retail associates, stockroom management, and front-end control. The ideal candidate will have prior supervisory experience in a retail environment and possess excellent communication and problem-solving skills.

Responsibilities
  • Store Operations: Oversee daily store operations, ensuring that all areas of the store are clean, organized, and well-maintained.
  • Supervision: Supervise retail associates, providing guidance, coaching, and training to ensure they meet sales and customer service goals.
  • Stockroom Management: Manage the stockroom, including receiving and processing merchandise, maintaining inventory levels, and ensuring accurate replenishment of shelves.
  • Front-End Control: Supervise the front-end area, ensuring efficient checkout processes, accurate handling of cash and credit transactions, and effective loss prevention measures.
  • Customer Service: Ensure that all customers receive exceptional service, addressing their needs promptly and professionally.
Requirements
  • Education: High school diploma or equivalent required; associate's or bachelor's degree in business or related field preferred.
  • Experience: 2+ years of supervisory experience in retail or a related field; prior experience with POS systems and inventory management software an asset.
  • Skills: Excellent communication and problem-solving skills; ability to work effectively in a fast-paced environment; strong attention to detail and organizational skills.
What We Offer

Ross Dress for Less offers a competitive salary and benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development. Our company culture values diversity, equity, and inclusion, and we strive to create a welcoming and supportive work environment for all employees.



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