Client Relations Associate

2 weeks ago


Apex, North Carolina, United States Technical Source Full time

We are seeking a Customer Support Coordinator for our esteemed manufacturing partner. This position is ideal for individuals who excel in dynamic settings, possess exceptional interpersonal skills, and demonstrate a commitment to superior customer service. You will collaborate closely with clients and internal teams to guarantee effective front-line assistance and communication across sales, production, and engineering sectors. This role requires on-site presence.

Key Responsibilities

  • Engage daily with clients and internal personnel to ensure that schedules for Shipping, Supply Chain, and Internal manufacturing are adhered to.
  • Act as the primary contact for all customer, staff, and administrative inquiries, providing front-line support.
  • Manage both inbound and outbound communications, ensuring timely responses to calls and emails while meeting established performance goals.
  • Exhibit strong analytical and problem-solving capabilities.

Required Qualifications

  • Excellent written and verbal communication skills that enhance service quality and minimize rework.
  • 2-5 years of experience in customer service, with proficiency in Microsoft Office 365 applications.
  • A High School Diploma is mandatory; an Associate's degree or equivalent experience is preferred.
  • At least 2 years of experience handling RMA (Return Merchandise Authorization) processes.


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