Customer Service Supervisor

5 days ago


Ashland, Massachusetts, United States MSPCA-Angell Full time
About the Role

We are seeking an experienced Customer Service Supervisor to lead our evening shift team. This is a full-time, 40 hour a week position that offers a unique opportunity to work in a dynamic and caring non-profit organization.

Job Description
  • The Customer Service Supervisor will be responsible for the leadership and indirect management of the Client Care Specialist (CCS) team, working collaboratively with the veterinary staff and internal clients to provide exceptional client services.
  • Key responsibilities include addressing client issues and concerns, monitoring service delivery, preparing work schedules, and developing training resources.
  • The successful candidate will have excellent verbal and written communication skills, with experience in a customer service supervisory role, preferably in a medical or related field.
Requirements and Qualifications

We are looking for applicants with at least one year of experience working in a customer service supervisory role, preferably in a medical or related field. A cover letter showcasing your writing skills is required.

Benefits
  • A competitive salary, estimated around $60,000 - $80,000 per year, depending on experience.
  • Health, dental, and life insurance.
  • 403(b) retirement plan.
  • Tuition reimbursement.
  • Paid holidays, sick, and vacation time.
  • Employee discounts for pet health care.
  • Free on-site parking.
About Our Organization

The Boston MSPCA-Angell is one of the oldest and most respected humane organizations in the world. Working with us, you will be part of a team that is dedicated to advancing the health and welfare of animals.



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