Director of Information Technology

The Executive Leadership Council is seeking a highly skilled and experienced Director of Information Technology to join our team in Washington, DC. As a key member of our senior management team, you will be responsible for providing vision and leadership in the strategy, development, and implementation of our information technology systems.

• Develop and implement a comprehensive IT strategy that aligns with our business goals and objectives.
• Oversee the planning, implementation, and maintenance of our technology infrastructure, including WAN, LAN, servers, databases, applications, and telecommunications.
• Ensure the scalability and reliability of our technology infrastructure, planning for future growth and expansion.
• Direct the ongoing operations and maintenance of our technological resources, including WAN, LAN, servers, databases, applications, workstations, telecommunications, and other communications tools.
• Ensure that industry-standard engineering and operational practices are followed.
• Manage service providers under appropriate SLAs.
• Provide secure, effective disaster recovery capabilities, consistent with business continuity requirements.
• Communicate technology decisions, progress, and challenges to key stakeholders, including executive leaders, managers, and external partners.
• Serve as a bridge between the technology function and other departments, ensuring alignment and transparency.
• Act as staff liaison to the IT Advisory Group, a sub-committee of the Board of Directors, to help shape our evolving IT posture and strategic direction.
• Lead organization-wide technology training initiatives to improve user adoption and adherence to established standards.
• Oversee the implementation and adoption of key systems, including CRM, data management practices, SaaS, and cloud services.
• Develop, implement, and maintain effective policies and procedures for information technology, ensuring that access, security, and usage are in accordance with all ELC policies.
• Develop, implement, and monitor a comprehensive information security and data risk management and governance plan to protect information and technology assets owned, controlled, or processed by the ELC.
• Work closely with organizational leaders to design, implement, monitor, and test an org-wide disaster recovery, business continuity, and risk management plan.
• Participate in and prepare for information security audits, ensuring compliance with relevant standards and best practices.
• Oversee threat and vulnerability assessments, identifying and addressing potential risks to our IT infrastructure.
• Lead the integration and enhancement of all ELC databases and provide guidance to ensure accurate and consistent data interpretation, analysis, and reporting.
• Develop data governance processes to support and enhance data accuracy, security, and availability.
• Serve as primary liaison with technology vendors and the Managed Service Provider (MSP), ensuring effective service delivery and strategic alignment.
• Oversee the MSP's handling of technical support and troubleshooting, while providing competent on-site assistance for immediate issues as needed.
• Oversee internal support services and implement best practices for tracking, monitoring, and resolving issues.
• Guide the delivery of a seamless support experience from IT, striving for the quickest and most complete issue resolution to those issues.
• Provide leadership and mentorship to the IT team, fostering a culture of innovation, collaboration, and top-notch customer service.
• Oversee ELC's audio visual strategy, ensuring that solutions, software, and equipment meet high standards for ease of use, reliability, and connectivity for all ELC operating locations.
• Prepare and manage IT budgets and ensure cost-effectiveness, identifying opportunities for cost savings and making informed decisions about technology investments.
• Develop longer-range investment plans and technology roadmaps supporting the strategies of the organization, forecasting significant investments, and guarding against the obsolescence of our technology resources.
• Promote digital transformation and innovation across the organization, identifying opportunities for automation, process improvement, and the adoption of new technologies.

• Bachelor's degree in a technology-related field required; Master's or advanced degree preferred.
• 7-10 years of experience in managing nonprofit and/or mid-size business infrastructure, infrastructure, architecture, application, and related teams.
• Minimum 5 years of Information Technology experience in management, computer programming, and administration.
• Proven track record of successfully managing IT projects, particularly CRM implementations, data management initiatives, and cloud migrations.
• Experience working with Managed Service Providers (MSPs) and other IT vendors.
• Experience managing remote teams with the ability to motivate, inspire staff, and positively influence change.
• Advanced Internet Explorer, Microsoft Office Suite, SQL, and Access computer programming expertise.
• Proficient in cloud-based systems (e.g., Microsoft 365, Concur, Zoom, Teams, Salesforce) and business intelligence and data visualization tools (e.g., Power BI, Tableau).
• Expert-level knowledge of LAN/WAN technology, IIS, switches, routers, including wireless protocol and firewall security.
• Proficiency in networking/distributed computing environment concepts.
• Experience with principles of routing, client/server programming.
• Experience performing data analysis, project planning, and supporting Quality of Service (QOS).
• Experience deploying, designing, and troubleshooting Wireless Infrastructure.
• Knowledge, understanding, and experience with current and developing information technology trends and requirements for a complex organization.
• Experience with strategic planning, developing budgets, governance structures, and process transformation within a nonprofit organization setting.
• Knowledge of financial/business analysis techniques, including experience analyzing costs, business cases, and risks associated with the selection and implementation of solutions.

• Mission Alignment & Awareness: Has a passion for and commitment to opening channels of opportunity for the development of Black professionals to positively impact business and local communities; contributes to the organization by understanding and aligning actions with the organization's goals, core functions, and values.
• Installation, Troubleshooting & Support: Demonstrates an advanced understanding of the installation procedures used in the organization; possesses an advanced understanding of the installation tools and uses them to install systems at the enterprise level; demonstrates a strong working knowledge of integration procedures and is able to integrate systems at the departmental level; possesses an advanced working knowledge of troubleshooting techniques and can independently perform troubleshooting without the use of pre-written processes.
• IT Policy & Compliance: Possesses an advanced knowledge of relevant compliance laws and standards external from the organization; demonstrates an advanced understanding of IT policy requirements and standards and enforces them in the workplace; independently performs job function with little to no assistance from policy requirements.
• Risk Management: Assesses the degree of risk in plans or actions and takes appropriate action to mitigate them or make contingency plans to limit the magnitude of risk, including having the insight and appreciation of organizational needs, priorities, goals, and seeing that actions support those goals.
• Planning & Results Orientation: Organizes and executes work to meet organizational goals and objectives while meeting quality standards and following organizational processes; ensures individual performance does not negatively impact the performance of others.
• Teamwork & Collaboration: Works well cross-functionally and with others on the team to achieve personal goals, team goals, and organizational goals; takes responsibility for individual actions in order to achieve consistent results.
• Problem Solving & Decision-Making: Identifies problems and uses logical analysis to find information, understand causes, and evaluate and select best possible courses of action.
• Creativity & Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things.
• Resilience & Managing Uncertainty: Adjusts thinking and behavior in order to adapt to changes in the job and work environment with limited stress.
• Communication & Interpersonal Effectiveness: Effectively and appropriately interacts and communicates with others to build positive, constructive, professional relationships.
• Customer Focus: Identifies, considers, prioritizes, and takes action on the needs of both internal and external customers.