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IT Support Specialist

2 months ago

Columbia, South Carolina, United States EquipmentShare Full time

Job Summary

EquipmentShare is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide technical support and assistance to our employees and locations.

Key Responsibilities

  • Provide first-line technical support and troubleshooting for computer hardware, software, and network issues.
  • Assist employees with connectivity issues, device setup, and software installation.
  • Collaborate with coworkers and other departments to research and resolve technical problems.
  • Develop and deliver training materials and training sessions to employees.
  • Assist with device upgrades and ensure data is transferred to new devices.
  • Participate in on-call rotation and provide support outside of regular business hours.
  • Perform miscellaneous job-related duties as assigned.

Why EquipmentShare?

  • We offer a competitive salary and comprehensive benefits package.
  • Our company culture values employee growth and development, with opportunities for career advancement.
  • We prioritize work-life balance and offer generous paid time off and company-paid holidays.
  • Our state-of-the-art gym and wellness programs promote employee health and well-being.
  • We foster a collaborative and inclusive work environment, with opportunities for volunteering and community involvement.

About You

We're looking for a motivated and detail-oriented individual with excellent communication and problem-solving skills. If you're passionate about technology and enjoy helping others, we encourage you to apply.

Requirements

  • Associate's degree in computer science or related field, or 2+ years of experience in a help desk environment.
  • Proficiency with Mac and Windows, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic to advanced technical issues.
  • Excellent communication and interpersonal skills.
  • Customer-oriented and empathetic with a cool temperament.
  • Ability to handle multiple tasks simultaneously and follow through.

Physical Requirements

  • Occasional travel (3-4 trips per year).