Learning Management System Administrator

3 days ago


Plainsboro, New Jersey, United States The Fountain Group Full time
Job Title: LMS Administrator

We are seeking a highly skilled LMS Administrator to join our team at The Fountain Group. As an LMS Administrator, you will be responsible for providing technical support and administration of our Learning Management System (LMS) for multiple business units.

Key Responsibilities:
  • Provide customer support and respond to learner issues via email, ServiceNow, and IT Helpdesk tickets regarding LMS issues such as login and password retrieval, archiving, course logistics, bookmarking, completion tracking, and other end-user issues.
  • Handle stakeholder-initiated learning initiatives via ServiceNow cases.
  • Develop and periodically review process guides, audits, training presentations, and other documentation in support of the system.
  • Support course designers in the areas of system requirements, multimedia storage, course cloning, copying, backing, retrieving, and setup processes within the LMS.
  • Manage courses, including updating course properties, creating courses, curricula, certifications, and enrolling users using the wizard, template(s), assignment rules, and batch processes.
  • Execute user provisioning, including batch creating users, changing passwords, and customizing information.
  • Configure, create, and manage report subscriptions, and document the LMS reporting environment and all customer reporting needs.
Requirements:
  • Possess advanced technical computer skills, including experience with learning management software (LMS).
  • Requires prior experience in supporting users of an LMS in a technical back-end role.
  • At least 4 years of demonstrated LMS administration experience required, preferably in a validated environment.
  • Bachelor's degree in IT or equivalent technical training & certifications.
Technical Information:
  • Pay: $50-56 hourly, depending on experience level.
  • 5-month contract with potential for extension or conversion to permanent.
  • Onsite, 2-3 days a week.


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