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Control Panel Technical Support Specialist

2 months ago

Detroit, Michigan, United States SJE Inc. Full time
About the Job

We are seeking a highly skilled Technical Support Specialist to join our team at SJE Inc. in Detroit Lakes, MN. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our customers.

Key Responsibilities
  • Provide technical support to customers via phone, email, and other communication channels.
  • Process orders for electrical control panels and assist with creating Bill of Materials and electrical schematics.
  • Maintain customer contact and case records using incident tracking software and generate reports as requested.
  • Serve as a service contact for our standard products.
Requirements
  • Exceptional communication skills and a technical mindset.
  • Knowledge of product offerings and a keen eye for detail.
  • Ability to work in a team environment and utilize computers and software to perform job tasks.
  • Familiarity with AutoCad Electrical or building control panels is beneficial.
  • A high school diploma and familiarity with SJE products is required.
What We Offer
  • A competitive wage and benefits package, including health, dental, and vision programs.
  • A robust benefits package, including opportunities for career advancement and extensive corporate training.
  • A 401(k) plan and up to 23 paid days off during the first year.
About Us

SJE Inc. has been a leader in the water and wastewater industry since 1975. We are known for our innovation, high-quality products, and exceptional customer service. We offer a dynamic work environment and opportunities for career growth and development.