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Account Manager, Employee Benefits Specialist

2 months ago

Plano, Texas, United States Lockton Companies Full time
About the Role

At Lockton Companies, we're passionate about delivering exceptional service to our clients and helping them achieve their goals. As an Account Executive, Employee Benefits, you will play a key role in maintaining and enhancing our relationships with existing clients by executing proactive, creative, and ongoing contact initiatives.

Key Responsibilities
  • Maintain and enhance Lockton's relationships with existing clients by executing proactive, creative, and ongoing contact initiatives.
  • Proactively understand the requirements and needs of a client account.
  • Provide strategic planning and consulting advice to clients, including the production of Requests for Proposal, coordination of vendor responses, analysis and comparison of RFP responses, and preparation of a client report with recommendations.
  • Consult with clients to review investment options, vendor services, fees, strategies, and goals.
  • Consult regularly with clients to review large claims, abnormal utilization results, and monthly claims experience.
  • Reviews and issues profitability assists on all 'fee-at-risk' proposals.
  • Assist in the establishment and attainment of revenue goals for existing and new business.
  • Provide input in the development and implementation of policies and procedures, as well as operating and strategic plans within the area of specialty.
  • Develop and maintain dependable working relationships with carriers, broker servicing networks, and other providers.
  • Oversee issue-resolution between client and the vendor.
  • Coordinate market selection for new and renewal business on designated accounts.
  • Initiate and duplicate new business report activities.
  • Generate new business opportunities through cross-selling.
  • Negotiate program terms and costs.
  • May help coordinate the day-to-day administrative activities among those servicing the client's account, including the coordination of all support services such as claims and loss control.
  • Provides information, concepts, techniques, and programs to department associates to improve and enhance working knowledge.
  • Mentors and trains junior-level staff.
  • Researches and understands industry trends, product development, and government regulations.
  • Performs other responsibilities and duties as needed.
Qualifications
  • Bachelor's Degree in Business Administration or related field and/or years of experience equivalent.
  • Typically more than 7 years of client services experience is required.
  • Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
  • Strong verbal and interpersonal communication skills required.
  • Demonstrates strong working knowledge and experience within the brokerage industry.
  • Understands industry trends and governmental regulations.
  • Ability to complete continuing education requirements as needed.
  • Ability to attend company, department, and team meetings as required, including industry training sessions.
  • Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information.
  • Ability to efficiently organize work and manage time in order to meet deadlines.
  • Ability to travel by automobile and aircraft.
  • Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine.
  • Ability to work on a computer for a prolonged amount of time.
  • Ability to work outside of normal business hours as needed.
  • Legally able to work in the United States.