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Customer Care Specialist

2 months ago

Buffalo, New York, United States European Wax Center Full time

Position Overview at European Wax Center

European Wax Center is a renowned establishment that focuses on providing exceptional waxing services. We are in search of a dedicated individual who embodies qualities such as Integrity, Dependability, Diligence, and Adaptability to enhance our customer service team.

Job Title: Guest Services Coordinator

Role Responsibilities: The Guest Services Coordinator is tasked with delivering an outstanding telephone experience for our clientele by managing bookings and addressing guest inquiries with professionalism and care.

Key Attributes for Success:

  • Exceptional communication skills to engage warmly with clients over the phone.
  • Adeptness in thriving within a dynamic phone-based environment.
  • Confidence in navigating challenging calls with poise.
  • Strong interpersonal abilities to foster relationships with clients and team members.
  • Proficient prioritization skills to manage tasks effectively.
  • Outstanding verbal communication capabilities.
  • Willingness to accept constructive feedback and collaborate with colleagues.
  • Flexibility to accommodate varying shift requirements and the willingness to take on additional shifts as necessary.