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Client Solutions Engineer

2 months ago


Palo Alto, California, United States Aisera Full time

About Aisera: Aisera stands out as a leading provider of AI Copilot solutions, harnessing the power of AiseraGPT and Generative AI to facilitate business transformation and boost revenue through a self-service model. Our AI Copilot employs industry-specific and domain-focused LLMs to deliver human-like interactions and autonomously address requests via AI workflows. With over 400 integrations and more than 1200 prebuilt workflows, our clients experience upwards of 75% automation and a remarkable 90% reduction in costs.

Aisera has received numerous accolades, including recognition as one of FastCompany's Best Workplaces for Innovators, the Inc 5000 Award for Fastest Growth, and being listed in Forbes AI50, among others.

Our experienced founding team has successfully led startups and acquisitions. We empower our workforce with responsibility and ownership, welcoming individuals from diverse backgrounds and experiences. Our team members exhibit empathy towards customers and one another.

The Position:

At Aisera, we are building an outstanding Customer Success team that thrives on agility, challenges, and ensuring customer satisfaction. In this role, you will work closely with internal engineering and product teams to enhance customer success through innovative Conversational AI solutions. Your main responsibility will be to onboard new clients by designing tailored workflows that guarantee they meet their objectives with complete satisfaction.

As a Customer Engineer (CE), you are expected to be resourceful, a collaborative team player, and willing to go above and beyond. This position offers significant visibility and ample opportunities for professional growth.

Key Responsibilities:

  • Act as the primary technical liaison for clients.
  • Ensure Aisera has access to essential information from client backend systems.
  • Train the AI system to deliver optimal responses.
  • Create workflows/RPAs based on client specifications (scripting knowledge required).
  • Troubleshoot technical issues reported by clients and collaborate with Engineering for resolution.

Essential Qualifications:

  • 5+ years of experience in customer engineering.
  • Experience in roles that involve direct client interaction.
  • Proficiency in scripting languages such as bash, Java, JavaScript, Python, or similar.
  • Understanding of REST APIs, error troubleshooting, and making API calls.
  • Familiarity with security standards (authentication/authorization) and practices including OAuth, SAML, and SSO.
  • Bachelor's degree or equivalent knowledge in computer science, engineering, or a related field.

Compensation Overview:

Aisera is committed to fair and transparent compensation practices. The base salary for this role is determined based on the candidate's skills, expertise, and experience.

Current base salary range:

BASE SALARY: $115,000-$130,000

This role may also include benefits, bonuses, and equity.

Aisera values diversity and the unique perspectives, skills, and experiences of our employees. We are dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.