Collections Counselor

TEKsystems is seeking motivated individuals for a Collections Counselor position with a leading Financial Institution.

Position Overview:

• Engage in a call center environment, utilizing an auto-dialer for outbound communications while also handling incoming calls.
• Focus on early-stage collections (1-30 days overdue), achieving daily call targets.
• Manage and recover past due Consumer Loan and Credit Card accounts during initial delinquency phases.
• Provide financial guidance to members and work to minimize potential losses.

Work Arrangement:

Hybrid schedule with a combination of in-office and remote work.

Work Hours:

Full-time position, requiring 40 hours per week. Standard hours are Monday to Friday, with weekend shifts included.

Availability to work on weekends is essential, with a compensatory day off during the week.

Key Skills:

Experience in collections, sales objectives, customer service, and administrative support is preferred.

Core Responsibilities:

• Reach out to and advise members in delinquency to explore all available payment options and loss mitigation strategies.
• Oversee delinquency management for Consumer and Credit Card loan accounts.
• Ensure compliance with notification requirements, including necessary collection communications.
• Clearly explain options for resolution, including settlements and bankruptcy alternatives.
• Gather comprehensive financial information from members in delinquency and propose viable solutions.
• Conduct manager share transfers within authorized limits.
• Provide regular reporting to supervisors, including activity trends and payment updates.
• Utilize online resources and collaborate with relevant parties as needed.
• Continuously review member account information to ensure accuracy and compliance with regulations.

Experience Level:

Entry-level candidates are encouraged to apply.

If you are interested in this opportunity, please submit your updated resume and complete the application questions to facilitate a swift recruitment process.

We are partners in transformation, helping clients leverage innovative ideas and solutions to navigate a new landscape of opportunities. With a robust team of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside forward-thinking leaders to drive impactful change. This is the essence of true partnership. TEKsystems is a proud member of the Allegis Group.

We are an equal opportunity employer and welcome applications from all qualified individuals without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.