Account Manager
5 days ago
About the Role:
The Account Manager will be responsible for servicing small group and large group clients, serving as the quarterback and day-to-day broker contact. This individual will leverage ancillary benefits knowledge and expertise in carrier processes to mitigate issues and advocate for desired broker and client outcomes.
Key Responsibilities:
- Manage the sold case implementation process end-to-end.
- Drive the renewal process, including identifying plan benefit enhancements and other add/issue opportunities to round out revenue.
- Adheres to all clearly defined best practices and Service Level Agreements (SLAs) to ensure we're providing a timely and quality deliverable to our broker partners.
- Maintains all service activities, renewal outcomes, and add/issue opportunities in the organization's Customer Relationship Management system (CRM) to ensure seamless integration with cross-functional teams.
- Builds relationships with internal colleagues as well as external broker and carrier partners.
Requirements:
- Bachelor's degree or higher.
- 1-3 years' experience in account management or service role within a carrier or brokerage organization.
- Understands ancillary products (dental, vision, life, disability, and supplemental health).
- Holds active life, accident, and health license.
- Thrives in a fast-paced environment and comfortable with organizational change.
About HUB International:
HUB International is a leading insurance brokerage and financial services firm. We provide a comprehensive range of property and casualty, life and health, employee benefits, and investment and wealth management products and services.
Work Location:
This is a 100% remote position working in your local time zone. Access to a local office may be available upon request.
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