Senior Product Manager

3 weeks ago


Kansas City, Missouri, United States Service Management Group Full time

We are seeking a seasoned Senior Product Manager to contribute to the product team at Service Management Group. The ideal candidate will possess a deep understanding of the business constraints that come from across the organization, including marketing, sales, client management, finance, legal, and privacy.

The Senior Product Manager will collaborate closely with these areas and their teams to discover effective solutions and deliver them to the market. Service Management Group is a leading experience management provider, serving restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer and employee insights.

With a rich 30-year history, Service Management Group is uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.

As a Senior Product Manager at Service Management Group, you will be dedicated to 2-3 Product Development teams as a member of the Product Trio: Product Management, Product Design, and Engineering.

You will use the Product Plan to break work into Initiatives, Epics, and User Stories with the defined components in the Product Operating Model as documented and employed at Service Management Group.

The ideal candidate will have a Bachelor's degree or equivalent work experience, 5+ years of product management experience, and a proven track record of managing all aspects of a successful product throughout its lifecycle.

You will have advanced ability to develop product and marketing, a strong technical background with understanding and/or hands-on experience in software development and web technologies.

Service Management Group is a leading experience management provider, accelerating revenue for restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer and employee insights.

With a rich 30-year history rooted in The Service Profit Chain, Service Management Group is the industry's only software with a service (SwaS) provider—uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.

To learn more about our customer, employee, and brand experience management (XM) solutions, visit Service Management Group.



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