Senior Product Manager

24 hours ago


Kansas City, Missouri, United States Service Management Group Full time
About the Role

We are seeking a highly skilled Senior Product Manager to join our Product Team at Service Management Group. As a key member of our team, you will be responsible for driving the development and launch of our products, working closely with cross-functional teams to deliver business value and customer satisfaction.

Key Responsibilities:

  • Develop and maintain a deep understanding of our products, customers, and markets.
  • Collaborate with Product Design, Engineering, and other stakeholders to define product roadmaps and prioritize features.
  • Write effective product plans, break down work into initiatives, epics, and user stories, and define success criteria.
  • Prioritize work for the Engineering team based on business priorities, customer value, and technical feasibility.
  • Mentor other Product Team members on product development and launch processes.

Requirements:

  • Bachelor's degree or equivalent work experience.
  • 5+ years of product management experience.
  • Strong understanding of technical infrastructure and ability to turn complex concepts into requirements.
  • Proven track record of managing all aspects of a successful product throughout its lifecycle.
  • Advanced understanding of user personas and use case creation.
  • Strong technical background with understanding and/or hands-on experience in software development and web technologies.

About Service Management Group:

Service Management Group is a leading experience management provider, accelerating revenue for restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry's only software with a service (SwaS) provider—uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.



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