Evening Front Desk Representative

2 weeks ago


Ft Pierce, Florida, United States Carmel Management LLC Full time
Job Overview

We are seeking a highly skilled and friendly Front Desk Agent to provide exceptional service to our hotel guests. As a key member of our team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities
  • Monitor and maintain knowledge of hotel operations and activities
  • Take reservations and answer questions via phone, email, and in-person
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
  • Ensure compliance with health and quality standards
Requirements
  • Friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Proficient in English; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation
  • Able to lift 30 pounds

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