Business Solutions Manager

2 weeks ago

Washington, Washington, D.C., United States Fannie Mae Full time

Job Summary

We are seeking a highly skilled Sales Engineer Lead Associate to join our team at Fannie Mae. In this role, you will lead team members in assessing the potential application of enterprise technology products or services and offer solutions that meet customer needs.

Key Responsibilities

  • Provide best-in-class consulting services to Fannie Mae customers, championing new digital products and corporate offerings.
  • Create and execute strategies to maximize the adoption and utilization of Fannie Mae products.
  • Independently determine customer business needs and processes, identifying and resolving conflicting or complementary needs across customer groups.
  • Consult on customer processes to ensure ease of doing business with Fannie Mae and support customer business strategies.
  • Lead cost-benefit studies for maximizing complex and widely used enterprise products and services.
  • Leverage technical training on complex topics for clients and communicate critical customer feedback about digital products and programs to product teams.
  • Use advanced technical knowledge of product offerings to support and build adoption and maximum utilization.
  • Lead product teams and customers to analyze and triage complex issues with digital products and programs.
  • Work closely with the Customer Management Solutions Team, Products Teams, and customers to create product adoption strategies.
  • Assist with customer solutions and communicate process implications from the customer's standpoint.
  • Act as a liaison between Fannie Mae Product Teams and Customer to support both existing and new product implementations.
  • Interpret policies for customers to help support business and technology needs.
  • Coach staff on how to develop and improve customer engagements.
  • Execute go-to-market strategies on key initiatives.

Qualifications

  • At least 4 years of related experience.
  • Knowledge of the primary and/or secondary mortgage markets and loan lifecycle.
  • Possess strong analytical, problem-solving, and business process redesign skills.
  • Experience providing business process and product consulting services.
  • Demonstrated strong verbal and written communications skills.
  • Ability to present to all levels of customer staff, including C-level executives.
  • Proven ability to develop strong relationships within and outside the organization.
  • Ability to create and communicate metrics related to customer engagement success.
  • Understanding of Fannie Mae technologies and products.
  • Ability to articulate customer feedback to Fannie Mae product teams to improve product offerings.

Desired Experiences

  • Bachelor's degree or equivalent.
  • Sales or customer relationship management experience, particularly in the business process and product support area.
  • Experience using Salesforce CRM.

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