Client Services Manager

4 weeks ago


Chicago, Illinois, United States Mack & Associates Full time
Client Services Manager

Mack & Associates is seeking a highly skilled Client Services Manager to join their team in Chicago. As the face of the company, you will be responsible for delivering world-class service to customers and visitors.

Key Responsibilities:
  • Champion amenity offerings to enhance the customer experience
  • Foster relationships with customers to ensure they feel valued and supported
  • Provide seamless operational support to the Property Management Office
  • Lead the onboarding process for new customers
  • Manage invoices and maintain accuracy with contracts, budgets, and proposals
  • Partner with the General Manager to prepare monthly accounting accruals
  • Respond promptly to customer inquiries regarding account statements
  • Play a pivotal role in budgeting processes
  • Keep the customer portal updated with the latest building communications and procedures
  • Ensure timely distribution of monthly rent statements
Requirements:
  • 1-3 years of experience in commercial real estate or hospitality
  • Bachelor's degree
  • Proficiency in Microsoft Office or equivalent
  • Strong verbal and written English communication skills
  • Exceptional interpersonal skills
  • Customer service enthusiast with a passion for delivering above-and-beyond experiences
  • Leadership and mentorship skills

Mack & Associates is a dynamic company that values innovation and customer satisfaction. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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