Senior Field Service Technician

4 weeks ago


Providence, Rhode Island, United States Aerotek Full time
Job Summary

We are seeking a highly motivated and experienced Field Service Specialist to join our team at Aerotek. As a Field Service Specialist, you will be responsible for installing, inspecting, and servicing industrial machines at customer sites. This is a travel-based position that requires extensive travel throughout the Northeast and possibly the entirety of North America.

Key Responsibilities
  • Install, inspect, and start-up company manufactured industrial equipment at customer sites according to specifications and drawings.
  • Monitor erection and installation of equipment to ensure that company guidelines and tolerances have been met.
  • Service all company products at customer sites; testing, troubleshooting, and adjusting as needed.
  • Provide technical support to customers over the telephone and via email, addressing and resolving questions and problems.
  • Communicate with appropriate company employees regarding product problems to facilitate problem resolution.
  • Conduct training and service programs in the operation and maintenance of equipment for customer employees.
  • Complete all required records and documentation for customers and for the company.
  • Determine the acceptance of equipment installation to activate warranty.
Requirements
  • Requires high school diploma or general education degree (GED) and 2 to 3 years of technical experience.
  • Industry-specific certifications a plus; must have valid driver's license with a clean driving record.
  • Ability to read and interpret documents such as blueprints, customer specifications, warranties, company standards, and operating and maintenance instructions.
  • Ability to write routine reports and correspondence.
  • Ability to communicate effectively with customers and other employees of the organization.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions. The employee frequently works in high, precarious places. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually loud.



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