Front Office Supervisor

1 week ago


Worcester, Massachusetts, United States Highgate Hotels Full time
Front Office Supervisor Job Description

Highgate Hotels is seeking a skilled Front Office Supervisor to provide exceptional customer service and lead our front desk team. As a key member of our hospitality team, you will be responsible for ensuring a seamless guest experience from check-in to check-out.

  • Key Responsibilities:
  • Provide attentive and courteous service to all guests, maximizing room revenue and occupancy.
  • Greet and welcome guests, ensuring a warm and welcoming atmosphere.
  • Manage the PBX console and ensure all hotel standards are met.
  • Answer guest inquiries about hotel services, facilities, and hours of operation.
  • Review the Front Office log and Trace File daily.
  • Supervise team members and ensure they are meeting hotel standards.

Requirements:

  • College coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Computer experience is required.
  • Ability to stand during entire shifts.
  • Flexible and long hours may be required.

About Highgate Hotels:

Highgate Hotels is a premier real estate investment and hospitality management company with a portfolio of global properties. We are committed to providing exceptional service and creating memorable experiences for our guests.



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