Front Office Coordinator

4 days ago


Worcester, Massachusetts, United States Highgate Hotels Full time
Front Office Coordinator Job Description

Highgate Hotels is seeking a highly skilled Front Office Coordinator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Greet and welcome guests, ensuring a warm and welcoming atmosphere.
  • Manage the front desk, including handling guest inquiries, resolving issues, and maintaining accurate records.
  • Supervise front office staff, providing guidance and support to ensure excellent service delivery.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Maintain a high level of knowledge about hotel services, facilities, and local attractions.
Requirements:
  • 2+ years of experience in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.
  • Proficiency in computer systems and software.

Highgate Hotels offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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