Service Improvement Manager

2 weeks ago


San Francisco, California, United States The Call Center Network Full time

Job Description


We are seeking a Call Center Director to join our team at The Call Center Network. As a key member of our organization, you will be responsible for leading a team of Customer Service Representatives and driving performance improvement across our call center operations.


About the Role


The ideal candidate will have a minimum of 5+ years of experience in call center management, with a proven track record of improving customer satisfaction and loyalty. You will be responsible for coaching and developing your team, as well as implementing processes to enhance the customer experience.


Key Responsibilities



  • Lead a team of Customer Service Representatives to achieve exceptional customer satisfaction and loyalty
  • Develop and implement strategies to improve call center performance metrics
  • Collaborate with cross-functional teams to drive business growth and revenue
  • Maintain advanced knowledge of Microsoft Office and demonstrate ability to drive sales and manage KPIs

Requirements


To be successful in this role, you will need:



  • A minimum of 5+ years of experience in call center management
  • Exceptional interpersonal and communication skills
  • Strong supervisory experience, including staff development
  • Advanced knowledge of Microsoft Office
  • Demonstrated ability to drive sales and manage KPIs

Benefits


This role offers a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as opportunities for professional development and growth within our organization.



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