Customer Service Manager

5 days ago


San Francisco, California, United States Parafin Full time
About the Role

We are seeking a highly skilled Servicing Operations Specialist to join our team at Parafin. This role will play a critical part in providing exceptional payment experiences for our small business customers.

As a Servicing Operations Specialist, you will be responsible for investigating and resolving payment issues, providing quality service to merchants via email, SMS, and phone, and identifying and tracking payment issues to ensure transparency and decrease missing payments over time.

You will work closely with our Customer Support and Funding teams to build feedback loops and processes in servicing customers. Additionally, you will collaborate with management and product ops managers for ongoing improvements of the merchant experience, including systems, process, and product level improvements.

This is an excellent opportunity to make a meaningful impact on our customers' success and grow your career in a fast-paced fintech startup environment.



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