Dispute Resolution Specialist

4 days ago


Spring Hills, Texas, United States Euronet Worldwide, Inc. Full time
About Euronet Worldwide:

Euronet Worldwide, Inc. is a leading global provider of payment and transactional services. We operate a complete suite of ATM management services, including routine maintenance, monitoring cash management, and updates.

Job Summary:

We are seeking a skilled Dispute Resolution Specialist to join our team in Spring, TX. The ideal candidate will have a strong background in risk management and dispute resolution.

Duties and Responsibilities:

The Dispute Resolution Specialist is responsible for overseeing the processing of all customer transaction disputes (Reg E claims) and deposit disputes for financial institution clients. This includes creating processes and KPIs to accept claims from clients, tracking the claims, resolving them in a timely manner, and maintaining client communications until the claim is resolved.

Key Responsibilities:
  • Collaborate with financial institutions to resolve claims.
  • Develop and implement processes for claim resolution.
  • Track and report KPIs for claims processed, approved, and declined.
  • Maintain client relationships and communicate effectively.
Requirements and Qualifications:
  • Bachelor's degree and/or equivalent work experience preferred.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office and Excel.
Estimated Salary Range:

$65,000 - $80,000 per year, depending on experience.



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