Dispute Resolution Specialist
4 days ago
Euronet Worldwide, Inc. is a leading global provider of payment and transactional services. We operate a complete suite of ATM management services, including routine maintenance, monitoring cash management, and updates.
Job Summary:We are seeking a skilled Dispute Resolution Specialist to join our team in Spring, TX. The ideal candidate will have a strong background in risk management and dispute resolution.
Duties and Responsibilities:The Dispute Resolution Specialist is responsible for overseeing the processing of all customer transaction disputes (Reg E claims) and deposit disputes for financial institution clients. This includes creating processes and KPIs to accept claims from clients, tracking the claims, resolving them in a timely manner, and maintaining client communications until the claim is resolved.
Key Responsibilities:- Collaborate with financial institutions to resolve claims.
- Develop and implement processes for claim resolution.
- Track and report KPIs for claims processed, approved, and declined.
- Maintain client relationships and communicate effectively.
- Bachelor's degree and/or equivalent work experience preferred.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office and Excel.
$65,000 - $80,000 per year, depending on experience.
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