Claims Resolution Specialist

2 days ago


North Richland Hills, Texas, United States Federated Mutual Insurance Co Full time

Here at Federated Mutual Insurance Co, we're seeking a highly skilled Claims Resolution Specialist to join our team

This role involves working closely with policyholders, physicians, attorneys, contractors, and other stakeholders to ensure claims are resolved in a prompt, fair, and courteous manner.

  • Key Responsibilities:
  • Explain policy coverage to policyholders and third parties.
  • Conduct thorough investigations and document facts relating to claims.
  • Determine the value of damaged items or accurately pay medical and wage loss benefits.
  • Negotiate settlements with policyholders and third parties.
  • Resolve claims, which may include paying, settling, or denying claims, defending policyholders in court, compromising or recovering outstanding dollars.

What We Offer:

We provide a comprehensive benefits package, including competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. We also offer paid volunteer time and opportunities for gift matching.

Requirements:

  • A four-year degree or equivalent business-related experience.
  • Experience in a customer service role in industries such as retail, hospitality, logistics, banking, automotive dealerships, vehicle rental, sales, or similar fields.
  • Ability to make confident decisions based on available information.
  • Strong analytical, computer, and time management skills.
  • Excellent written and verbal communication skills.
  • Leadership experience is a plus.

Employment Practices:

All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.



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