Patient Services Associate

1 week ago


Westbury, New York, United States PsychiaTreat Full time

About PsychiaTreat:

PsychiaTreat is committed to delivering comprehensive, personalized, and compassionate care to individuals experiencing mental health challenges. Our approach encompasses a variety of therapeutic options, including medication management, psychotherapy, and innovative treatment methods. We prioritize creating a secure and inclusive environment for all individuals, particularly those from the LGBTQIA+ community.

Key Responsibilities:

  • Professionally welcoming patients both in-person and via phone
  • Promptly addressing inquiries or directing them appropriately
  • Enhancing patient satisfaction through effective scheduling and provider coordination
  • Informing healthcare providers of patient arrivals
  • Providing reassurance to patients by addressing their concerns and questions
  • Maintaining accurate patient records by retrieving and updating necessary information
  • Managing financial documentation and collecting patient payments while facilitating third-party claims
  • Securing patient consent for the release of medical records in compliance with HIPAA regulations
  • Overseeing office supplies and equipment by anticipating needs and processing orders
  • Measuring and documenting vital signs and performing additional assigned tasks

Required Qualifications:

  • High School diploma or equivalent
  • A minimum of 5 years of relevant experience or training
  • At least 3 years of experience with Electronic Medical Records (EMR) or Electronic Health Records (EHR) systems
  • 1+ years of experience in patient scheduling
  • Exceptional organizational, communication, and multitasking abilities
  • Strong verbal and written communication skills
  • Capability to work independently as well as collaboratively with team members and administration

Preferred Qualifications:

  • Experience in insurance billing processes
  • Current Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) license
  • Self-motivated with a proactive approach
  • Background in a healthcare role with direct patient interaction

Benefits Offered:

  • Competitive starting salary
  • Generous paid time off (PTO)
  • Comprehensive medical, dental, vision, and 401k plans
  • Bonus incentives


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