Patient Services Associate
1 week ago
About PsychiaTreat:
PsychiaTreat is committed to delivering comprehensive, personalized, and compassionate care to individuals experiencing mental health challenges. Our approach encompasses a variety of therapeutic options, including medication management, psychotherapy, and innovative treatment methods. We prioritize creating a secure and inclusive environment for all individuals, particularly those from the LGBTQIA+ community.
Key Responsibilities:
- Professionally welcoming patients both in-person and via phone
- Promptly addressing inquiries or directing them appropriately
- Enhancing patient satisfaction through effective scheduling and provider coordination
- Informing healthcare providers of patient arrivals
- Providing reassurance to patients by addressing their concerns and questions
- Maintaining accurate patient records by retrieving and updating necessary information
- Managing financial documentation and collecting patient payments while facilitating third-party claims
- Securing patient consent for the release of medical records in compliance with HIPAA regulations
- Overseeing office supplies and equipment by anticipating needs and processing orders
- Measuring and documenting vital signs and performing additional assigned tasks
Required Qualifications:
- High School diploma or equivalent
- A minimum of 5 years of relevant experience or training
- At least 3 years of experience with Electronic Medical Records (EMR) or Electronic Health Records (EHR) systems
- 1+ years of experience in patient scheduling
- Exceptional organizational, communication, and multitasking abilities
- Strong verbal and written communication skills
- Capability to work independently as well as collaboratively with team members and administration
Preferred Qualifications:
- Experience in insurance billing processes
- Current Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) license
- Self-motivated with a proactive approach
- Background in a healthcare role with direct patient interaction
Benefits Offered:
- Competitive starting salary
- Generous paid time off (PTO)
- Comprehensive medical, dental, vision, and 401k plans
- Bonus incentives
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