Customer Service Representative
5 days ago
We are seeking a highly skilled Customer Service Representative to join our team at CAI. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients and their providers, addressing inquiries related to health services.
This is a 6+ month contract position, and you will have the opportunity to work remotely. To be successful in this role, you must be based in North Carolina and have a strong background in customer service, preferably in a healthcare setting.
Key Responsibilities- Respond to Provider Inquiries
Respond to provider questions, emails, and calls in a timely and professional manner, ensuring that all inquiries are addressed and resolved efficiently.
Assist with Issue ResolutionAssist with navigating and resolving a variety of issues, including claims and continuity of care, ensuring that all providers receive the support they need to deliver high-quality services.
Meet Call Center MetricsWork towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated penalties, ensuring that our team's performance is consistently high.
Manage High-Volume CallsManage a high volume of inbound and outbound calls with efficiency and courtesy, ensuring that all providers receive exceptional support and service.
Maintain Detailed RecordsMaintain detailed records of interactions, transactions, and comments, ensuring that all information is accurate and up-to-date.
Collaborate with TeamsCollaborate with Provider Relations and Contracts teams to ensure seamless service and support to our clients and their providers.
Contribute to Team EffortsContribute to team efforts by accomplishing related results as needed, ensuring that our team's performance is consistently high.
Requirements- Education and Experience
High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred.
Customer Service ExperienceExperience in customer service, ideally in a healthcare setting.
Communication SkillsStrong communication skills, both verbal and written.
Stress ManagementAbility to handle stressful situations with patience and professionalism.
Technical SkillsProficiency with computers and typical office software.
Healthcare KnowledgeKnowledge of healthcare systems and terminology is a plus.
FlexibilityFlexibility to work holidays and extended hours as required by the Department.
Physical Demands- Sedentary Work
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Computer UseAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.
Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [insert contact information].
Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or being a protected veteran, and to base all employment decisions only on valid job requirements.
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