Customer Service Ambassador

1 week ago


Brooksville, Florida, United States BJ's Wholesale Club Full time

BJs Wholesale Club is a collaborative and inclusive work environment where team members can learn, grow, and be their authentic selves. We are committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

Job Summary

The Customer Service Ambassador is responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. This role requires strong interpersonal skills, attention to detail, and basic math skills.

Key Responsibilities:
  • Deliver Exceptional Member Service: Greet, assist, and thank all members in a prompt, friendly, and professional manner. Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary.
  • Maintain Store Integrity: Review and maintain the AP Alert Binder according to AP standards. Follow BEST procedures, including cross-checking merchandise to member register receipts and verifying high-dollar value items. Record register receipt discrepancies and notify front-line staff to immediately rectify the situation.
  • Monitor and Control Traffic: Monitor member and visitor traffic entering and exiting the club. Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
  • Ensure Safety and Security: Maintain high standards of safety for members and team members. Inspect team members', members', and vendors' bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
Qualifications:
  • Strong interpersonal skills and attention to detail required.
  • Basic math skills preferred.
  • Ability to use a smart handheld device.
Benefits:
  • BJs pays weekly.
  • Eligible for free BJ's Inner Circle and Supplemental membership(s).
  • Generous time-off programs to support busy lifestyles.
  • Benefit plans for your changing needs.
  • 401(k) plan with company match.

At BJs Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The estimated salary for this position is $15.25 per hour.



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