Event Planning and Customer Service Associate
5 days ago
We are seeking a highly energetic and enthusiastic Event Planning and Customer Service Associate to join our team at Michaels in Tampa-Spring Hill, FL. As an Event Planning and Customer Service Associate, you will be responsible for planning, coordinating, and facilitating events within the store to provide a stress-free and engaging experience for guests.
This is a unique opportunity to work with children and adults alike, creating an environment of fun and creativity. You will engage with clients of all ages, from 4 to 94+, by creating an atmosphere that fosters imagination and innovation.
Key Responsibilities:- Plan and coordinate multiple events simultaneously, including children's birthday parties and craft classes or events.
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
- Communicate events with clients and store team members.
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
- Adjust plans and events based on client feedback and needs.
- Create backup or emergency plans to be executed as needed.
- Ensure client satisfaction for scheduled events.
Sales and Customer Experience:
- Help customers shop, locate products, and provide solutions.
- Provide fast and friendly checkout experience.
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customer on Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Other Duties:
- Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and maintaining restrooms.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
About Michaels:
Michaels is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada, and online at Michaels.com. We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members.
Salary Estimate:
$45,000 - $60,000 per year, depending on experience and qualifications.
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