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Multilingual Client Services Specialist

2 months ago

Houston, Texas, United States The Law Offices of Hilda L. Sibrian Full time
Job Summary

We are seeking a highly motivated and detail-oriented Bilingual Intake Specialist to join our team at The Law Offices of Hilda L. Sibrian. As a key member of our intake team, you will be responsible for providing exceptional customer service to our clients while handling phone inquiries and gathering information for our personal injury cases.

Key Responsibilities
  • Respond to phone inquiries from clients in a professional and courteous manner
  • Gather and document client information, including contact details and case specifics
  • Assist clients with scheduling appointments and providing updates on their cases
  • Work collaboratively with our team to ensure seamless communication and case management
  • Maintain accurate and up-to-date records of client interactions and case progress
Requirements
  • Bilingual proficiency in Spanish and English
  • Previous experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office Suite
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance