Front Desk Team Lead
4 weeks ago
Job Title: Front Desk Supervisor
Noun Hotel is seeking a highly motivated and customer-oriented Front Desk Supervisor to provide exceptional guest service in a fast-paced environment.
Responsibilities:
- Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention.
- Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
- Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner.
- Greet visitors who are looking for accommodations and attempt to meet their needs.
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment method, etc.).
- Supervise and train front desk staff to ensure excellent customer service.
- Handle guest complaints and resolve issues in a timely and professional manner.
- Maintain accurate records of room availability and guest accounts.
- Ensure the front desk area is clean, organized, and well-stocked with supplies.
- Assist with other duties as assigned by management.
Requirements:
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills and ability to think on your feet.
- Proficient in Microsoft Office and other computer programs.
- Ability to work flexible hours, including weekends and holidays.
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