Front Desk Representative
4 weeks ago
Job Summary
Courtyard Norman is seeking a skilled Guest Service Agent to provide exceptional service to our guests. As a key member of our front desk team, you will be responsible for greeting and registering guests, handling room assignments, and ensuring a seamless check-in and check-out experience.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their needs and requests in a timely and professional manner.
- Register and assign guests to hotel rooms, ensuring accuracy and attention to detail.
- Process payments and handle room charges, maintaining a high level of accuracy and efficiency.
- Make and confirm reservations, as well as handle any changes or cancellations.
- Compute bills and collect payments from guests, making change as necessary.
- Transmit and receive messages, using telephones or our property management system.
- Respond to guest requests and resolve any issues that may arise, escalating to a supervisor if necessary.
- Secure guests' valuables in the hotel safe or safe-deposit boxes, if not available in their rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Stay aware of guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to our EarthView program.
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
- Assist in the breakfast area or help guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction and provide a positive experience for all guests.
Requirements
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment
- Work schedule varies and may include working on holidays, weekends, and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching; stooping, kneeling, or crouching.
What We Believe
At Courtyard Norman, we believe in providing exceptional service to our guests and creating a positive work environment for our team members. We are committed to being an equal-opportunity employer and do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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