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Customer Service Representative

2 months ago

Aiken, South Carolina, United States Security Federal Full time
Job Summary

We are seeking a highly skilled Customer Service Center Representative to provide exceptional service to our bank customers via telephone and chat. As a key member of our team, you will be responsible for offering quality products, researching and resolving customer requests, and executing various account maintenance features.

Key Responsibilities
  • Provide quality service to customers via telephone and chat
  • Offer appropriate banking products and services
  • Research and resolve customer requests and inquiries
  • Execute account maintenance features such as transfers, updates, and online banking functions
  • Exercise quality control in online banking functions
Work Schedule

This position requires a blended schedule that includes working weeks of four 10-hour shifts and five 8-hour shifts. This schedule will accommodate increased support to retail branches during extended hours and on Saturdays.

Requirements

Bi-lingual experience is a plus. We offer a competitive salary and benefits package to the right candidate. EEO.