Customer Service Representative

4 weeks ago


Aiken, South Carolina, United States Security Federal Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Center Rep to join our team at Security Federal. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via telephone and chat service.

Key Responsibilities
  • Provide quality service to bank customers in a professional and efficient manner.
  • Offer appropriate products and services to customers via telephone.
  • Research and resolve customer requests and inquiries concerning account information.
  • Execute account maintenance features such as transfers, updates, and electronic banking functions.
  • Exercise quality control in online banking functions.
Work Schedule

This position requires a blended schedule that includes working weeks of four 10-hour shifts and five 8-hour shifts. This schedule will accommodate increased support to retail branches during extended hours and on Saturdays.

Requirements

Bilingual experience is a plus, and a competitive salary and benefits package are available. We are an equal opportunity employer and welcome applications from diverse candidates.



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