Customer Service Operations Manager

7 days ago


Greer, South Carolina, United States Majorel USA, Inc. Full time

Majorel USA, Inc. is seeking a Customer Service Operations Manager to join our team in the United States.

The estimated salary for this position is $65,000 - $90,000 per year, depending on experience and location.

Job Description:

This role is responsible for managing customer service operations in various languages and through different transaction types, including inbound and outbound calls, chat, email, and social media.

As a Customer Service Operations Manager, you will be responsible for supervising customer-facing teams, ensuring excellent service quality, and implementing processes to improve efficiency and productivity.

You will work closely with cross-functional teams, such as sales, marketing, and product development, to understand customer needs and develop strategies to meet those needs.

Required Skills and Qualifications:
  • At least 3 years of experience in customer service management or a related field
  • Proven track record of improving customer satisfaction and loyalty
  • Strong leadership and communication skills
  • Able to work in a fast-paced environment and adapt to changing priorities

Majorel USA, Inc. offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Benefits:
  • Medical, dental, and vision insurance
  • 401(k) matching
  • Paid time off
  • Tuition reimbursement


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