Customer Service Operations Manager
7 days ago
Majorel USA, Inc. is seeking a Customer Service Operations Manager to join our team in the United States.
The estimated salary for this position is $65,000 - $90,000 per year, depending on experience and location.
Job Description:This role is responsible for managing customer service operations in various languages and through different transaction types, including inbound and outbound calls, chat, email, and social media.
As a Customer Service Operations Manager, you will be responsible for supervising customer-facing teams, ensuring excellent service quality, and implementing processes to improve efficiency and productivity.
You will work closely with cross-functional teams, such as sales, marketing, and product development, to understand customer needs and develop strategies to meet those needs.
Required Skills and Qualifications:- At least 3 years of experience in customer service management or a related field
- Proven track record of improving customer satisfaction and loyalty
- Strong leadership and communication skills
- Able to work in a fast-paced environment and adapt to changing priorities
Majorel USA, Inc. offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Benefits:- Medical, dental, and vision insurance
- 401(k) matching
- Paid time off
- Tuition reimbursement
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