Customer Relationship Management Professional
7 days ago
Are you a results-driven professional looking to grow your career in sales and customer service?
About the RoleTalento Search Group is seeking an energetic Inside Sales Specialist to join our team. This direct hire opportunity offers a competitive salary of $65,000 - $75,000 per year, depending on experience.
Job Responsibilities- Establish and maintain strong relationships with customers through phone, email, text, social media, or in-person interactions.
- Resolve customer complaints and concerns in a timely and professional manner.
- Evaluate and address customer inquiries and complaints, ensuring accurate and effective resolutions.
- Verify customer information and process orders, forms, applications, and requests efficiently.
- Direct unresolved issues to designated personnel for prompt resolution.
- Manage customers' accounts, including major accounts, to ensure satisfaction and loyalty.
- Maintain accurate records of customer interactions and transactions.
- Document details of inquiries, comments, and complaints for future reference.
- Follow up on customer interactions to ensure satisfaction and resolve any remaining issues.
To be successful in this role, you will need:
- A minimum of 3 years of current or recent experience in a manufacturing environment.
- A high school diploma or equivalent (an associate's degree in business administration is highly preferred).
- Demonstrated knowledge of administrative procedures, including data entry.
- Strong communication and problem-solving skills, with attention to detail.
- Experience with data collection and ordering.
- Knowledge of customer service principles and practices.
Talento Search Group is an executive-search firm specializing in manufacturing and logistics companies nationwide. We offer direct-hire opportunities where candidates can be hired directly by the company. Our professionals utilize their extensive recruitment and industry knowledge to provide qualified applicants that expedite the hiring process.
We value honesty, integrity, ingenuity, teamwork, and trust as core values driving our daily activities. We strive to build long-term business relationships rather than short-term gains. Our commitment to equal employment opportunities ensures a diverse and inclusive work environment, adhering to federal and state laws governing nondiscrimination in employment and recruitment.
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